Relationship between Organizational Commitment and Job Satisfaction in Healthcare Using TQM Frameworks
Abstract
This research focuses on the connection between health worker's organizational commitment and job satisfaction through focus soft TQM practices. A total of 700 questionnaires were given to doctors and nurses in three iso 9000 certified hospitals in Pakistan of which 560 responses were expected. The doctors and nurses provided feedback on their concerns and suggestions for improvement and provided responses that were quantified using ordinal measurement scales. In order to interpret the results of the study, various analyses were run including linear regression, measures of reliability, and normality investigations. The results suggest that soft TQM practices are helpful for improving the level of organizational commitment and the level of self-rated job satisfaction towards healthcare employees. On the other hand, the study did not confirm, as earlier investigations did, the important role which top management commitment, leadership and customer satisfaction emphasize may have on the level of self-rated job satisfaction of employees. Moreover, there was also an observed inverse relationship between customer satisfaction and organizational commitment which is an underlining interrelation that is contextually based. The results point to the need for intense administrative commitment in order to maintain and improve the level of TQM implemented in order to improve job satisfaction and organizational commitment in the healthcare system in Pakistan. The study fulfils an identified gap on TQM in developing countries and its influence on the workforce outcomes in health systems.
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